Dara Khosrowshahi, the CEO of Uber, admitted that the ride-hailing company had somewhat overlooked its drivers before the COVID-19 pandemic. He mentioned that Uber was primarily focused on consumers and had an oversupply of drivers, emphasizing the customer-centric approach where “the customer was always right.” Khosrowshahi noted that Uber began to prioritize the needs of its drivers more prominently following the pandemic.
