Wipro, a prominent IT software company, announced on Tuesday a significant multi-million-dollar deal with telecommunications giant Nokia. This agreement entails the revamping of Nokia’s employee service desk to deliver seamless and real-time IT support to its global workforce.
Under this agreement, Wipro will develop a tailored, cloud-based solution powered by artificial intelligence (AI) for Nokia’s approximately 86,700 users across 130 countries where it operates. The objective is to enhance the employee experience by offering highly accessible, modular, secure, and automated services.
Vinay Firake, Senior Vice President & Managing Director for Nordics at Wipro, highlighted the company’s expertise in cloud-based technology and design-led approach, emphasizing the provision of personalized support to Nokia employees to maximize technology utilization and customer value.
Wipro’s subsidiary, Designit, specializing in user experience strategy and implementation, will conduct user research to ensure employees receive personalized assistance when needed.
The project will culminate in the creation of a globally accessible service desk driven by user experience, offering flexibility and security to navigate a hybrid work environment effectively. Marije van Donk, Vice President and Head of User Experience at Nokia, stressed the importance of modernizing remote support to provide seamless assistance regardless of location, device, or network, empowering users to self-service their issues, receive contextual guidance, and connect with experts.
